Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

• Contact Information: Name, email address, phone number, and business address
• Location Details: Address and description of proposed vending machine locations
• Business Information: Business name, type, and operational details
• Financial Information: Payment method and banking details for revenue sharing
• Communication Data: Messages, inquiry details, and correspondence with our team

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Device type, operating system, browser type, and IP address
• Usage Data: Pages visited, time spent on site, links clicked, and browsing patterns
• Cookies: Small files to enhance functionality, remember preferences, and track behavior
• Analytics: Information about your website interactions via analytics tools

1.3 Information from Third Parties

We may receive information from:

• Location partners and property managers
• Business verification services
• Payment processors and financial institutions
• Customer service communication platforms

2. How We Use Your Information

We use the information we collect to:

• Provide vending machine placement and operational services
• Process location applications and partnership agreements
• Facilitate machine placement, maintenance, and support
• Process payments and revenue distribution
• Respond to inquiries and provide customer service
• Send service updates, maintenance notices, and operational communications
• Monitor machine performance and analytics
• Detect fraud and prevent unauthorized access
• Conduct marketing and promotional activities (with consent)
• Comply with legal and regulatory obligations

3. Legal Basis for Processing (CCPA/CPRA Compliance)

As a California-based company, we process personal information under the following legal bases:

• Contract Performance: Managing vending operations and service agreements
• Legitimate Business Interest: Protecting operations, preventing fraud, and improving services
• Legal Compliance: Meeting regulatory and tax reporting requirements
• Explicit Consent: Marketing communications and promotional activities

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, maintenance contractors, and logistics partners
• Location Partners: Property owners and managers (regarding machine placement only)
• Financial Institutions: Banks and payment processors facilitating revenue distribution
• Government Authorities: When required by law or legal process (subpoenas, tax inquiries)
• Business Partners: Co-operators and affiliated vending service providers

All service providers are required to maintain strict confidentiality and use your information only to provide services on our behalf.

5. Data Retention

We retain personal information for as long as necessary to:

• Maintain your account and provide services
• Comply with tax and legal requirements (typically 3-7 years)
• Resolve disputes and enforce agreements
• Protect against fraud and security threats

6. Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the following rights:

6.1 Right to Know

You have the right to request what personal information we collect, use, and disclose about you.

6.2 Right to Delete

You may request deletion of personal information we hold about you, except where we are required to retain it by law.

6.3 Right to Correct

You have the right to request that we correct inaccurate personal information.

6.4 Right to Opt-Out

You may opt out of:

• Marketing communications and promotional emails
• Sale or sharing of personal information
• Automated decision-making and profiling

6.5 Right to Non-Discrimination

We will not deny services, charge different prices, provide different service quality, or retaliate against you for exercising your privacy rights.

How to Exercise Your Rights

To submit a privacy request, contact us at:

• Email: privacy@tcvendingservices.com
• Mail: T&C Vending Services LLC, 27 N 6th St Apt 417, San Jose, CA 95112
• Phone: +1 (408) 555-0100

We will respond to verified requests within 45 days (or as required by law). You may designate an authorized agent to submit requests on your behalf with proper authorization.

7. Data Security

We implement security measures to protect your information:

• Encryption of data in transit (SSL/TLS) and sensitive data at rest
• Secure authentication protocols and access controls
• Regular security monitoring and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Incident response procedures for potential breaches

No security system is completely impenetrable, but we maintain reasonable safeguards consistent with industry standards.

8. Cookies and Tracking Technologies

Our website uses cookies for:

• Remembering user preferences and login information
• Tracking site usage and analyzing performance
• Delivering personalized content and marketing
• Enhancing security and preventing fraud

Types of Cookies:

• Essential: Required for site functionality (cannot be disabled)
• Analytical: Track usage patterns to improve site performance
• Marketing: Enable personalized advertising and promotional content

You can control cookies through your browser settings. Disabling cookies may limit certain site functionality.

9. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.

10. Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by:

• Posting the updated policy on our website with a new effective date
• Sending email notification for significant changes
• Requesting consent where required by law

Your continued use of our website and services constitutes acceptance of updated terms.

12. Contact Information

For privacy inquiries, requests, or complaints:

T&C Vending Services LLC
27 N 6th St Apt 417
San Jose, CA 95112
United States

Email: privacy@tcvendingservices.com
Phone: +1 (408) 555-0100

If you believe your privacy rights have been violated and we cannot resolve your concern, you may file a complaint with the California Attorney General.

13. CCPA/CPRA Definitions

Personal Information: Information that identifies, relates to, or could reasonably be linked with an individual or household.

Sensitive Personal Information: Specific categories including government identification numbers, financial account information, and precise geolocation (processed only with explicit consent and for legitimate purposes).

Sale or Sharing: Disclosing personal information to third parties in exchange for valuable consideration. T&C Vending Services does not currently sell or share personal information for cross-context behavioral advertising.

14. Vending Machine Operations Data

Machine Performance Data: Sales data, product inventory, and performance metrics from our vending machines are collected and analyzed to optimize operations and improve service.

Location Data: Information about machine locations and operational patterns is used to manage our vending network and provide better service.

15. Accessibility

This Privacy Policy is available in English. For accessibility accommodations or alternative formats, please contact us at the information above.

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This Privacy Policy was last updated in January 2024. Thank you for trusting T&C Vending Services with your information.